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Return & Refund Policy

We want you to be completely satisfied with your MECEXP purchase. We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return, your item must:

  • Be returned in the same condition in which it was received

  • Be unworn and unused

  • Be free from scratches, damage, or signs of wear

  • Include all original tags, protective films, accessories, manuals, and packaging

  • Include proof of purchase

Items that do not meet these conditions may not be eligible for a full refund.

How to Start a Return

To request a return, please contact us at support@mecexp.com within 30 days of receiving your order.

If your return is approved, we will provide return instructions and, where applicable, a prepaid return shipping label.

Please do not send your order back without first contacting us. Returns sent without prior authorization may not be accepted.

Free Returns & Exchanges

MECEXP covers the shipping cost for approved returns and exchanges. Customers will not be charged return shipping fees for eligible returns.

For United States orders, approved returns will be directed to our designated US return location.

For international orders, return instructions and the appropriate return destination will be provided after your return request has been approved.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your watch is defective, damaged during delivery, or you receive an incorrect item, please contact us at support@mecexp.com as soon as possible.

Please include your order number and photographs showing the issue so we can assess the situation and arrange an appropriate resolution.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalized or custom-made products

  • Gift cards

  • Products specifically marked as Final Sale

  • Items showing signs of wear, damage, alteration, or misuse after delivery

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like a different model, color, or variation, please contact us at support@mecexp.com.

Depending on availability, we may arrange an exchange directly or ask you to return the original item and place a new order.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@mecexp.com.

Questions

For any questions regarding returns, exchanges, or refunds, please contact us at:

support@mecexp.com